Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?
At Skai Lama, we do things differently.
We believe in providing all the information upfront so you can make an informed decision about joining us.
As an Onboarding Specialist, you’ll be responsible to work with High Value Customers who install our apps to ensure they see success with our app as soon as possible. More details about the role, career path, what the week could look like for this role is detailed below. But first, let’s start with understanding more about Skai Lama!
We help E-commerce and D2C Brands worldwide increase Average Order Value, Conversion and Retention. With a suite of four Shopify Apps and more in development, we currently serve over 8000+ E-commerce stores globally.
We’ve built 7 apps out of which we consider 3.5 as successful or on the path to succeed. We’ve made countless mistakes in the past and will continue to make more in the future. However, we’ve always learnt from those and figured out a way to make a comeback. That’s what defines us and that’s also we’ve built a profitable business. We’re a 30 member team, growing profitably. Not just cash flow positive, or EBITDA positive, we believe that business exists to drive Net Profits and that’s what we do. And yes, we pay Income Tax to the Government. 😅
In the future, we’ll continue to find interesting opportunities at the intersection of E-commerce, Software and AI to help brands make more money or save time!
Yeah yeah, every company out there writes about values and culture that are great to hear, but are rarely practiced internally.
Not us. Here are some of our core values to give you a sense of who we are as a team:
Customer First. In Business, especially SaaS, only way to win is by truly being customer first. Unless we can identify and build what customers want, it’ll never work. We need to obsess about customers. Every decision that we make should be kept while keeping the Customer at the centre of our universe.
Create the AI Powered Future - Embrace AI. To learn. To Deliver value to Customers. To fire yourself from a job. The only way to survive in the post AI world is to figure out how to unleash AI in every aspect of our jobs. We win if we can do this with an open mind. At the individual level. At the team level. At the product level. At the org level. AI is how we survive. AI is how we thrive.
Master the Details, Master the Craft. Caring about the craft is the only way to stand out in the post AI world. Everyone can get shoddy job done, thanks to AI. We have to pride in our work and make sure its our best possible work put out for our customers to experience. The organization can’t afford to have folks cutting corners. We perfect our craft by setting a high bar. For Us and For people we work with.
Quality with Velocity - Seems counter-intuitive to have both Obsessing over details and Speed in our value system. All we need to do is pick less things to work on, but the ones you do, obsess over the details. With AI, its easy to be fast while caring about the details. Speed + Craft is a muscle that we can build and compound over decades.
Act with Agency and Respect - We take initiatives and drive results (high agency), it doesn’t matter what your role is, high agency is the single biggest factor of a successful career. With Agency comes respect. We’ll always act with deep respect for our customers and team members. This includes valuing everyone’s time, collaborating authentically, enabling each other, and being reliable and transparent in our commitments. Ultimately, our success is a collective effort – it's about "We," not "You vs Me." There’s no place for petty politics, inter-team rivalries, ego battles at Skai Lama.
Experiments Fail, People Don’t. At Skai Lama, you will never, ever be questioned for making a mistake for the first time. We only care about not repeating the same mistake? Why is this important? Because at the core, companies are built with rapid experimentation. And rapid experimentation results in rapid failures. We are all for experiments failing. As they say, you either win or you learn. When we do fail, its not the people who failed. It’s the experiment that failed, and through iteration, we’ll figure out a way to win.